Returns & Exchanges

We want you to love your Velvet Caviar accessories, which is why we offer a 14-day return window for all items in their original packaging. Please ensure your electronic accessories are unused and in resaleable condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email to ensure tracked delivery to our warehouse.

3

Pack Your Items

Securely place the products in their original Velvet Caviar packaging and attach the return shipping label to the outside of the box.

4

Receive Your Refund

Drop off your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing